Terms and Conditions
Should you require either this Contract or any other information we have supplied to you in large print, please contact us.
This document sets out the terms upon which LET Electrical & Renewables (registered company number 14094896) whose registered address is at Kew An Lergh Stret Myghtern Arthur, Nansledan, Newquay, England, TR8 4UX (“we,” “us,” and the “Company”) will provide solar photovoltaic, battery, and electric vehicle charge point installation services.
Our main obligation to you is to do the work with all reasonable skill and care according to the standards set by the Microgeneration Certification Scheme (“MCS”) and the Institution of Engineering and Technology (“IET”). Under the MCS and OLEV, only certified companies can enter into a contract with a customer for the sale and installation of a solar photovoltaic system, battery system, or electric vehicle charge point.
Our MCS Certification number is: NIC-601489.
The quotation will document all goods and services we propose to supply, along with the total price for these goods and services including VAT. We will provide you with a timetable for supplying the goods and carrying out the installation. The quotation will include information as to the performance of the technology we have proposed to install. These performance estimates will be calculated according to the requirements of the appropriate MCS Standard.
We will discuss this with you and provide you with information as to the location of key components. You will be given the opportunity to approve the site designs before work commences.
We will advise you on approvals and permissions that may be required for the work; however, it will be your responsibility to ensure that such approvals and permissions are in place. If we require evidence of those permissions (and related drawings and/or specifications), you must make those available.
If there are additional payments that you may have to make, such as planning costs or if you need to consult a Structural Engineer, we will offer assistance and advice, but you will be responsible for these costs. If there is a particular service or item of equipment that would normally be considered as part of the installation and you have requested that this not be included, then we will have documented this on the quotation.
1. Our Main Obligations
We will carry out the work:
1.1. With reasonable care and skill and to a high standard.
1.2. In compliance with all building regulations.
1.3. At the end of the contract, we will give you any guarantees, test certificates, and other relevant documentation. You should keep these in a safe place for future use.
2. Your Main Obligations
You will pay us the price as follows:
2.1. Stage/Interim Payments
(a) Please see the breakdown in the contract document for the payment structure.
(b) You must pay us within 1 day of receiving an invoice.
2.2. Final Payment
(a) When we have finished the work (at the completion date), we will send you the final bill.
(b) You must pay us within 5 days of receiving an invoice.
(c) We will give you credit, in the final bill, for all interim bills you have paid.
2.3. Change of Work
(a) Any requests for changes to the work must have a Variation to Contract form completed and signed. These will be billed separately to the contract stage/interim payments.
(b) You must pay us within 1 day of receiving an invoice.
2.4. You must allow us enough access to the site and keep the site clear of all obstructions so we can carry out the work.
2.5. You must pay us interest, at the interest rate, on any amounts overdue.
3. Starting the Work, Length of the Work, and the Site
We will start the work on the agreed start date. You must make the site available to us on the start date and for the time it takes us to carry out the work.
4. Withholding Payment
If a dispute arises, you can only withhold payment after the due date for any payment owed to us, if you give us notice:
4.1. Before the final date for that payment.
4.2. Saying that you are going to withhold payment.
4.3. Setting out the amount you will withhold and the reason for withholding payment. If there is more than one reason, you must give each reason and the amount which applies to it.
You must confirm any notice given over the phone or face-to-face in writing as soon as possible before or after the due date.
5. Permissions You Will Need
Unless we agree otherwise in writing, you must get all forms of permission you need before we start the work and keep any conditions relating to the work (including paying all the relevant fees).
If you break this Clause 5 (Permissions you will need), you must pay us any losses or damages we suffer.
When the work is completed, whoever is responsible for gaining building regulation approval or planning permission is also responsible for getting formal written confirmation that the work complies with those regulations or permissions.
6. Materials or Goods
6.1. Any materials or goods we supply will be:
(a) New, unless you agree otherwise in writing.
(b) Of satisfactory quality.
(c) Of the description you give for their type, as far as possible.
(d) Of the appropriate British Standard and Codes of Practice in force at the date of placing the order.
(e) Fit for their normal purposes.
6.2. We will get any materials or goods you ask us to, as long as they are available, within a reasonable period.
6.3. You will not own any materials or goods delivered to the site until you have paid us.
7. Responsibility for Loss and Damage and Insurance
7.1. Your Obligations
(a) You are responsible for any loss of and damage to existing structures and contents, unless it falls within our obligations in Clause 7.2.
(b) You are not responsible for insuring the work before practical completion or the end of our employment, whichever happens first.
7.2. Our Obligations
(a) We will only be responsible for any loss or damage to existing structures and contents if caused by our negligence or by the negligence of any person we are responsible for.
8. Supply of Services
You agree to provide for us:
8.1. Water.
8.2. Electricity.
8.3. Storage space.
8.4. Safe and easy access to the installation area.
We also request access to the internet via your router so that the installation team can effectively commission your system. All passwords used will not be recorded.
9. Changing the Work
9.1. If you want to change the work, you must:
(a) Confirm this in writing.
(b) Do so within 14 days of first notifying us.
We will then adjust the price accordingly.
9.2. We will carry out any changes instructed by an appropriate local authority or public utility officer, but only after giving you written notice.
9.3. If you can change these requirements, you may do so. You must inform us in writing before we start carrying out the change.
9.4. The price will be adjusted by:
(a) Written agreement beforehand, if possible; or, if not,
(b) After written agreement; or, if not,
(c) Referring to any priced documents, if this applies; or, if not,
(d) A reasonable amount for the work done or goods supplied.
Every change that includes extra or revised work (as opposed to a change leaving something out) may mean extra costs.
9.5. If unexpected work arises, we will tell you and ask how you want us to proceed. Clause 9 (Changing the Work) will apply.
10. Our Employees, Subcontractors, and Tradesmen
10.1. You may not use or instruct our employees, subcontractors, or tradesmen directly. If you do, you will have to pay us as if we had carried out the work.
11. Health and Safety
11.1. We will be responsible for all health and safety issues relating to the work.
11.2. If CDM (The Construction (Design and Management) Regulations) applies, we will comply with our obligations, and you must comply with yours.
12. Delay or Disruption
12.1. If the work is delayed or lasts longer than expected for any reason (other than our fault), we will adjust the price accordingly, as shown in Clause 9 (Changing the Work).
12.2. If the delay is caused by you, we will be entitled to claim for any losses and expenses incurred.
13. Your Right to End this Contract
13.1. You have the right to cancel this contract during the ‘cancellation period’ without giving any reason.
13.2. To exercise the right to cancel, you must inform us of your decision by a clear statement (e.g., a letter sent by post or email). To meet the cancellation deadline, it is sufficient for you to send your communication before the cancellation period has expired.
13.3. The cancellation period lasts 14 days and will start on the day the last part of the goods relating to the contract is delivered to you. You can also cancel the contract without penalty before any of the goods are delivered.
13.4. You may also cancel this contract if there is an unreasonable delay in the installation being carried out, provided this is not caused by you.
13.5. If you cancel this contract outside the cancellation period, you may have to pay reasonable costs for any losses we may have incurred. We will attempt to keep these costs to a minimum.
13.6. You will be entitled to cancel this contract if there is a serious delay in our ability to carry out the agreed work that is within our control. You will be entitled to a full refund.
13.7. If we are in serious breach of our obligations as detailed in this contract, you will be entitled to cancel this contract, request a repair or replacement, or request compensation.
14. Express Consent
14.1. The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 are relevant to domestic/consumer contracts.
14.2. Where contracts are agreed away from trade premises or at a distance, the cancellation period begins when the customer signs the contract and ends 14 days after all goods relating to the contract are delivered.
14.3. For Solar PV and Battery installations, it is not normally reasonable to deliver the goods 14 days before installation starts. In this situation, both the company and the consumer may agree to begin work within the cancellation period.
14.4. By signing and returning this contract, you are providing your agreement in writing to enable us to commence work within the cancellation period.
15. Effects of Cancellation
15.1. If you cancel this contract, we will reimburse all payments received, including delivery costs (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
15.2. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is due to unnecessary handling by you.
15.3. We will make the reimbursement without undue delay and not later than:
(a) 14 days after the day we receive back any goods supplied; or,
(b) If earlier, 14 days after you provide evidence that you have returned the goods; or,
(c) If no goods were supplied, 14 days after the day we are informed about your decision to cancel this contract.
15.4. We will make the reimbursement using the same means of payment you used for the initial transaction unless you have expressly agreed otherwise.
16. Work Begun Prior to the Expiry of the Cancellation Period
16.1. If you have agreed in writing that installation work will commence before the cancellation period expires and you subsequently cancel, reasonable payment may be due for any work carried out.
17. Our Right to Suspend or End this Contract
17.1. Without affecting our other legal rights and remedies, we can suspend or end this contract in the following circumstances:
(a) If you fail to pay any interim bill and still fail to pay for 7 days after receiving a written notice demanding payment.
(b) If you or anyone you employ interferes with or obstructs the work or fails to make the site available to us (without good reason) for the contract period.
(c) If you become bankrupt, go into liquidation, or make an arrangement with creditors.
(d) If the work is delayed due to your fault for more than 14 consecutive days.
17.2. After suspending the contract, we may end it if you remain at fault.
18. Extending the Contract Period
The contract period will be extended by a reasonable period to account for any of the following:
18.1. Delayed instructions or lack of instructions from you regarding:
(a) The work.
(b) Changes to the work (see Clause 9).
(c) Your choice of materials.
18.2. If we suspend this contract (see Clause 17).
18.3. If the work is obstructed by any matter beyond our control.
18.4. Weather conditions that delay or prevent the continuation of the work.
18.5. Civil commotion, wars, riots, lockouts, or lockdowns.
19. Subcontracting
We may subcontract any part of the work, but we will still be responsible for the quality and completion of the work.
20. Clearing the Site
On the completion date, we will remove all rubble, surplus materials, rubbish, tools, and scaffolding from the site and leave it clean and tidy. However, we will not be responsible for removing any items placed on the site by you or any person beyond our control.
21. Related Credit and Other Agreements
If you decide to cancel your contract for our goods and services, any credit agreement and any other related ancillary contracts will be automatically cancelled.
22. Timetable for Works
22.1. We will agree with you on a timetable for carrying out the installation.
22.2. There may be occasions where this timetable needs to be adjusted due to factors such as poor weather or unavailability of goods and services. We will inform you of any delays as soon as possible and arrange a new mutually agreeable timetable.
22.3. In the case of severe delays in the delivery of goods, you may be offered alternative products of equivalent specification, value, and quality (MCS certified). You can either accept that offer, wait for the original products, or cancel the contract without penalty.
22.4. If the delay is caused by us or our suppliers and is deemed severe, you will be entitled to cancel the contract without penalty.
22.5. If the delay is caused by you, we will attempt to accommodate the delay without cost to you. However, if the delay incurs extra costs (e.g., scaffolding), you will be responsible for covering these costs.
23. Deposits, Advance Payments, and Goods Purchased with Deposits and Advance Payments
23.1. Any deposits and advance payments you make to us can only be used to carry out work under this contract.
23.2. As required under the Renewable Energy Consumer Code, we will protect any deposit payment you make to us, as well as the Workmanship Warranty, with an insurance policy. Details of the insurance company will be provided upon request.
23.3. When we purchase goods for use under this contract, the legal title to those goods (or the proportion of which you have paid for) will pass to you. We will either deliver them to you or store them for you, marking them as your property.
23.4. If we have requested a deposit, it will not exceed 25% of the total contract price set out in the quotation. Should you cancel the contract within the cancellation period, this deposit will be promptly returned.
23.5. Advance payments (including deposits) will not exceed 60% of the total contract price.
23.6. Advance payments will not be requested more than 3 weeks before the agreed delivery or installation date.
23.7. If we have requested a deposit before a full technical assessment of your property, and we are unable to proceed due to findings from that assessment, any deposits or advance payments will be returned.
23.8. The quotation will detail when invoices will be sent and the amounts due for each payment.
24. Goods Belonging to Us
24.1. Any goods belonging to us that have been delivered to you will remain clearly identifiable as our property until the title to the goods is transferred to you.
24.2. If you terminate the contract for any reason, we will arrange to collect the goods. If this happens, we will reimburse you for any money used to purchase a proportion of the goods. If you do not make reasonable arrangements to allow the goods to be collected, we retain the right to take legal proceedings to recover the goods or their value.
25. Changes to the Planned Work
25.1. If you decide to make changes to any planned work after signing this contract, you should contact us without delay. Wherever possible, we will incorporate your changes. If we are unable to do so, we will inform you of the reasons why.
25.2. Where we are able to agree to your changes, we will require written confirmation of your request within 14 days.
25.3. Changes to the original design may result in an adjustment to the cost of the installation. Any adjustments will be handled as a Variation of Contract and agreed in writing.
25.4. If unexpected work arises, we will discuss this with you. If it is within our area of competence, we will issue a quotation to complete the work. If the work is outside our expertise, we will assist you in finding a suitably qualified contractor.
26. Mediation and Arbitration
26.1. If a dispute arises between you and us that cannot be resolved, you can refer the matter to the Renewable Energy Consumer Code (RECC) dispute resolution procedure, provided it falls within their remit.
26.2. If mediation does not resolve the dispute, you can refer the matter to RECC’s independent arbitration service. We must agree to arbitration if that is your wish.
26.3. An award made under the independent arbitration service will be final and legally binding on both parties.
27. PV Workmanship Warranty
27.1. We warrant that the installation will be carried out by appropriately qualified and trained personnel using reasonable care and skill.
27.2. The warranty period for installation services is 10 years from the completion date and covers the design, assembly, and installation of the solar panels, mounting materials, and inverter.
27.3. This warranty applies only if:
(a) The product has been installed by us and properly maintained.
(b) You inform us of the defect within the warranty period and within a reasonable period of discovery.
28. Governing Law
This contract is governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the English courts.
29. Charges for User Errors
29.1. If an issue arises with the system and it is determined to be caused by user error, misuse, or failure to follow provided instructions, and not due to an installation or product fault, the customer will be charged at our standard hourly rate for any inspections, repairs, or adjustments carried out.
29.2. Prior to undertaking any work, we will inform the customer of the issue and provide an estimate of the costs involved.